26 Apr – 24 Jul 2026

Service health

Back to current status
Working normallySlower than usualUnavailableNo data

Platform API

99.94%90 days uptimeMonitoring coverage: 100.0%
90 days agoShowing 90 days24 Jul 2026

24 Jul 2026 · Working normally · 100% uptime

24 Jul 2026 · Working normally · 100% uptime

Customer dashboard

99.90%90 days uptimeMonitoring coverage: 100.0%
90 days agoShowing 90 days24 Jul 2026

24 Jul 2026 · Working normally · 100% uptime

24 Jul 2026 · Working normally · 100% uptime

Checkout & payments

99.99%90 days uptimeMonitoring coverage: 100.0%
90 days agoShowing 90 days24 Jul 2026

24 Jul 2026 · Working normally · 100% uptime

24 Jul 2026 · Working normally · 100% uptime

Webhook delivery

100.00%90 days uptimeMonitoring coverage: 100.0%
90 days agoShowing 90 days24 Jul 2026

24 Jul 2026 · Working normally · 100% uptime

24 Jul 2026 · Working normally · 100% uptime

Developer docs

99.99%90 days uptimeMonitoring coverage: 100.0%
90 days agoShowing 90 days24 Jul 2026

24 Jul 2026 · Working normally · 100% uptime

24 Jul 2026 · Working normally · 100% uptime

Email & SMS notifications

99.99%90 days uptimeMonitoring coverage: 100.0%
90 days agoShowing 90 days24 Jul 2026

24 Jul 2026 · Working normally · 100% uptime

24 Jul 2026 · Working normally · 100% uptime

Bulk import API

100.00%90 days uptimeMonitoring coverage: 100.0%
90 days agoShowing 90 days24 Jul 2026

24 Jul 2026 · Working normally · 100% uptime

24 Jul 2026 · Working normally · 100% uptime

Website

100.00%90 days uptimeMonitoring coverage: 100.0%
90 days agoShowing 90 days24 Jul 2026

24 Jul 2026 · Working normally · 100% uptime

24 Jul 2026 · Working normally · 100% uptime

Edge gateway

100.00%90 days uptimeMonitoring coverage: 100.0%
90 days agoShowing 90 days24 Jul 2026

24 Jul 2026 · Working normally · 100% uptime

24 Jul 2026 · Working normally · 100% uptime

DNS

No data90 days uptimeMonitoring coverage: 0.0%
90 days agoShowing 90 days24 Jul 2026

24 Jul 2026 · No data

24 Jul 2026 · No data

Core network

100.00%90 days uptimeMonitoring coverage: 100.0%
90 days agoShowing 90 days24 Jul 2026

24 Jul 2026 · Working normally · 100% uptime

24 Jul 2026 · Working normally · 100% uptime

Nightly data export

100.00%90 days uptimeMonitoring coverage: 100.0%
90 days agoShowing 90 days24 Jul 2026

24 Jul 2026 · Working normally · 100% uptime

24 Jul 2026 · Working normally · 100% uptime

Partner data sync

No data90 days uptimeMonitoring coverage: 0.0%
90 days agoShowing 90 days24 Jul 2026

24 Jul 2026 · No data

24 Jul 2026 · No data

Recent activity

Incidents in this window

Jul 17API and dashboard unavailableResolved · Platform API · Customer dashboard · 1 h 10 min · 3 updates

An expired internal certificate broke connections between the load balancer and the application servers for 70 minutes. We renewed it and added an alert that fires 30 days before any certificate expires.

  1. Resolved17 Jul 2026, 07:30 UTC

    The new certificate is in place and both services are back.

  2. Identified17 Jul 2026, 06:51 UTC

    An internal certificate expired. We are issuing a new one.

  3. Investigating17 Jul 2026, 06:24 UTC

    The API and dashboard are returning errors. We are investigating.

Read postmortem
Jun 14Network upgradeCompleted · Platform API · Checkout & payments · 2 h · 0 updates

We replaced the core network switches during a two-hour overnight window. Connections could drop for a few seconds while traffic moved over; no data was affected.

May 25Sign-in failing for some customersResolved · Customer dashboard · 1 h 5 min · 3 updates

For 65 minutes, about a quarter of dashboard sign-ins failed after a session store node ran out of memory. Customers who were already signed in were unaffected. We added capacity and memory alerts.

  1. Resolved25 May 2026, 17:10 UTC

    Sign-ins are working normally again.

  2. Monitoring25 May 2026, 16:49 UTC

    We replaced the failing session store node. Sign-ins are recovering.

  3. Investigating25 May 2026, 16:11 UTC

    Some customers cannot sign in to the dashboard. We are investigating.

Read postmortem
Times shown in ⁨UTC⁩ Daily bars are UTC days.